Reservation Policies & Conditions
The following terms and conditions of Delaware North Companies Parks & Resorts at Gideon Putnam, LLC (hereinafter referred to as "we", "our" or "us") apply to your reservations and by making your reservations using our on-line reservation system you understand, acknowledge and agree to our terms and conditions. We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with this reservation. Availability can change at any time during the booking process. Your reservation is confirmed when you receive an e-mail confirmation. Note: Children are considered 17 years of age and younger.
Deposit - All leisure reservations require payment of the first night rate and tax as a deposit. Some packages and special events require full payment at the time you make your reservations. Daily rates do not include applicable state and county taxes for charges or for any other services.
Debit Cards - Please note that guests who use their Debit Card to check in will have funds authorized on the account to cover the cost of the entire stay plus an additional amount to cover potential incidental charges. This is just a pending authorization to your account and depending on your bank, will be released within 7 to 10 business days.
Cancellations and Changes - Requests for cancellation or changes may be made by calling our reservation office at 866-890-1171 . We must receive requests regarding your reservation at 72 hours prior to your scheduled arrival date for a refund of your deposit after that date. Your deposit is fully refundable as long as cancellation is made at least three (3) days prior to the arrival. Cancellations or changes to your reservation requested less than three (3) days prior to your scheduled arrival result in forfeiture of your deposit. If you fail to arrive on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.
Special Requests - Special requests, when allowed in our sole discretion, are noted and maintained in the reservation system; however, we cannot guarantee any specific rooms or locations you request.
Third Party Reservations/Credit Card User - If you are making reservations on behalf of another person (“credit card holder”), you make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to pay all advanced deposit charge(s) using the credit card holder's credit card and agree to our terms and conditions on the credit card holder's behalf and thereby bind the credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder's reservations
Group Reservation Policies - Requests for cancellation or changes may be made by calling our reservation office at 866-890-1171 . We must receive requests regarding your non-holiday reservation at 72 hours prior to your scheduled arrival date (with the exception of Racing Season which will require a 7 day cancellation notice) for a refund of your deposit after that date. Cancellations or changes to your reservation requested less than three (3) days prior to your scheduled arrival result in forfeiture of your deposit. If you fail to arrive on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.
Reduction of Length of Stay - All reductions to a guest’s length of stay must be received 72 hours or more prior to arrival. If a reduction in room nights is made within 72 hours of arrival, the guest will be required to pay for the length of stay.
Non-Arrivals - All non-arrivals will be charged the contracted rate for one night in which the room is not occupied by the individual.
Early Departures and/or Late Arrivals - Early Departures and/or Late Arrivals will be charged the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay.