At Delaware North at Gideon Putnam, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.
Our comprehensive Rest Assured™ program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).
After careful consideration with State and County health officials, we had temporarily suspended operation of our lodging, retail and food services and reservation office. But now we are excited to be resuming operations.
Please reference the important information below for our guests:
Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures. As a result, all resort fees are waived through December 31, 2020
We are currently accepting reservations for upcoming dates. You can book online or please call us at 866-890-1171. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.
As part of our newly established Rest Assured™ program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.
Under this policy, all reservations may be changed or canceled at no charge by 4:00 pm EDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Thank you for your understanding, and please stay safe.