Service Updates

We are committed to maintaining an environment that helps keep our guests safe.

At Delaware North at Gideon Putnam, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Our comprehensive Rest Assured program has introduced new health and safety standards aimed at helping to keep guests and employees safe while slowing the spread of COVID-19. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).

Please reference the important information below for our guests:

  • Lodging operations have resumed! The hotel is open seven days a week.
  • In-room coffee will be available, and higher end coffee is available for purchase in the Gift Shop.

Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures.


Operation Status Hours
Gideon Putnam Hotel
 Guestrooms  Open 24 hours
Food & Beverage
Putnam's Restaurant
& Putnam's Patio
Open Breakfast: 7:30 AM - 10:30 AM
Happy Hour: 4 PM - 6:30 PM
Dinner: 5 PM - 9 PM (Sun-Thurs)
Dinner: 5 PM - 9:30 PM (Fri-Sat)
Bar: 4 PM - 10 PM (Sun-Thurs)
Bar: 4 PM - 11 PM (Fri-Sat)
A la carte Breakfast, Dinner, and evening Bar Service available through October 31. Lunch will not be available for the 2021 operating season.
Gift Shop Grab N Go Market Open 24 hours
Variety of Breakfast, Salads/Sandwiches/Wraps and Picnic Items available. Wide variety of canned cocktails, beer, wine, non-alcoholic beverages (alcohol can be purchased until 2 AM)
Sunday Brunch  Unavailable  Not available for the 2021 operating season
Roosevelt Baths & Spa
Roosevelt Baths & Spa Open 9 AM - 5 PM
Services available 7 days a week from 9 AM to 5 PM daily. Reservations can be made online or by calling 800-452-7275 ext 4. Masks or other face coverings required to be worn by all guests and service providers. Please arrive 15 minutes prior to your appointment to allow time for check-in. Please Note: The spa's steam room and locker facilities remain temporarily unavailable. No robes or sandals available.
Fitness Center Open  
Shuttle  Unavailable  Service resumes June 26
Swimming Pools  Unavailable  Service resumes June 26


New Reservations:

We are currently accepting reservations for upcoming dates. You can book online or please call us at 866-890-1171. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.


Updated Cancellation Policy:

As part of our newly established Rest Assured program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all reservations may be changed or canceled at no charge by 4:00 pm EDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

Thank you for your understanding, and please stay safe.