Delaware North's Rest Assured | Commitment to Care is a comprehensive program to help keep guests and employees safe and slow the spread of COVID-19.
We've re-engineered our operating procedures to minimize contact risk and bolstered hygiene protocols to exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC). Our facilities undergo rigorous, ongoing deep-cleaning and disinfection.
We have developed a new set of standards and procedures that include:
Relaxed Cancellation Policy:
As our nation navigates the COVID-19 pandemic, we recognize that making travel decisions may leave guests feeling a bit uneasy. We want our guests to Rest Assured that we have them covered. Our new cancellation policy gives our guests greater flexibility with their booking.
Under this policy, all reservations may be changed or canceled at no charge by 4:00 pm EDT two (2) days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
As always, we are committed to delivering a safe and secure hospitality environment. The health, safety and peace of mind of our guests, employees and community remain our highest priority.