• Home
  • Service Updates

Service Updates

We are committed to maintaining an environment that helps keep our guests safe.

At Delaware North at Gideon Putnam, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.

Please reference the important information below for our guests:

  • Lodging and Dining operations have resumed, and we are now open 7 days a week.
  • With the recent relaxed masking policy from Governor Hochul's office, masks or other face coverings are now optional for all guests and employees inside all indoor and public spaces, regardless of vaccination status.
  • In-room coffee will be available, and higher end coffee is available for purchase in the Gift Shop.

Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures.

 

Operation Status Hours
Gideon Putnam Hotel
 Guestrooms  Open 24 hours
Food & Beverage
Putnam's Restaurant
& Putnam's Patio		 Open Breakfast:
7 AM - 11 AM

Dinner:
5 PM - 9 PM (Sun-Thurs)
5 PM - 10 PM (Fri-Sat)
Appetizers available until 10 PM on Sunday-Thursday, and 11 PM on Friday-Saturday.
Gift Shop Grab N Go Market Open
Roosevelt Baths & Spa
Roosevelt Baths & Spa Open 9 AM - 5 PM
Services available 7 days a week from 9 AM to 5 PM daily. Reservations can be made online or by calling 518-584-7035. Please arrive 30 minutes prior to your appointment to allow time for check-in. Our indoor and outdoor Relaxation Rooms are both open, as well as our Locker Facilities. Sandals/Robes are available.

With the recent relaxed masking policy from Governor Hochul's office, masks or other face coverings are now optional for all guests and employees inside all indoor and public spaces, regardless of vaccination status. We are happy to honor your request that your provider wear a mask during spa services if you would prefer. 
Facilities
Fitness Center Unavailable
Spa Shuttle Unavailable
Victoria Pool Open 8:30 AM - 4:30 PM

 


New Reservations:

We are currently accepting reservations for upcoming dates. You can book online or please call us at 866-890-1171. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.

 

Updated Cancellation Policy:

We have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all reservations may be changed or canceled at no charge* by 4:00 pm EDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

*Excludes reservations booked under the Advance Purchase Rate, which are non-refundable.

Thank you for your understanding, and please stay safe.